Updated March 15, 2021
We are committed to your satisfaction. If you’re not completely satisfied with your order we will refund or exchange it in part or in full under the following conditions;
All return requests must be sent via e-mail to email@example.com and include the original order number and a description of the reason for the return. Requests must be received within 14 days of order delivery to be eligible for return or exchange.
The product(s) must be unused, unwashed, and in the same condition as it was shipped. Refunds and exchanges are normally approved within three business days once processed at our facility.
Limited edition and pre-order items carry limited return privileges or are FINAL SALE if indicated. Customers are encouraged to contact firstname.lastname@example.org for details to ensure the order is approved for return.
Once a submitted return has been approved a Returns Authorization Reference may be included within the e-mail notification. This number is to be clearly written on the outside of the returned package for faster processing.
Customers will be notified via e-mail regarding the status of their return request normally within 2-3 business days of the original submission by our support team. Returns received by BBTV without prior authorization notification may not be accepted and the value of the order may not be refunded. Approved refunds will be credited to the original method of payment within three business days of approval.
Partial refunds may be extended under the following cases:
- item(s) not received by customer 30 days after order fulfilled
- item(s) received by BBTV, not in its original condition or damaged
- item(s) received by BBTV more than 30 days after approval for return
- additional considerations for partial returns will be made on a case by case basis
All exchange requests must be submitted to email@example.com and include the original order number and a description of the reason for the exchange. Exchange requests must be received within 14 days of order delivery to be eligible. Items approved for exchange must be received within 30 days of approval at the below address:
BBTV Merch Returns
1205 Melville St.
Packages sent to any location other than the outlined destination will not be eligible for a refund or exchange. Once items are received and approved a new order will be placed and fulfilled to the same shipping address as the original order unless otherwise requested. Customers will receive an e-mail notification once the new order is placed.
Shipping Your Return
Customers are responsible for covering the costs of shipping for all returns and exchanges. Customers are also responsible to use a reliable shipping method when returning items. BBTV is not responsible for packages lost or stolen in transit from customers.
Items of Differing Value
Exchanges for item(s) of higher value require the original item(s) to be accepted and returned for a refund and a new order be placed by the customer. Exchanges for items of a lesser value will include a partial refund for the difference in value from the original order.
Damages and Defects
Return requests must be sent via e-mail to firstname.lastname@example.org with the original order number and a minimum of one picture outlining the issue. Requests must be received within 14 days of order delivery to be eligible for return or exchange.
Lost or Stolen Items
Orders shown as delivered by the respective carrier believed to be lost or stolen between the point of fulfillment and the shipping destination are not the responsibility of BBTV. It is recommended that customers make a formal inquiry with the carrier. In some cases, replacement items may be offered with the cost of shipping covered by the customer.
Orders unable to be delivered due to an inaccurate or incomplete shipping destination will be returned to our fulfillment location and an agent will attempt to confirm the shipping address via the provided e-mail. If no response is received within three business days the order will be closed and the contents may be restocked for future use. Refunds for the value of the item(s) only may be offered on a case-by-case basis. Shipping costs for undeliverable packages will not be refunded.
Items purchased at a discounted price will be returned at the sale price. Any items marked as ‘Final Sale’ are not eligible for refund or exchange.
All Gift Cards are delivered digitally and are non-refundable.
We currently do not offer store credit against future purchases.